About the role
Respond to enquiries and feedback across digital channels while representing the DovaFM brand.
What you will do
- Respond to enquiries
- Assist with competitions and events
- Provide accurate station information
- Escalate complex issues
- Record audience feedback
What we are looking for
- Strong interpersonal skills
- Organised and comfortable with digital platforms
- Patient and professional
- Active Discord account
What we offer
- Practical experience providing customer service across digital platforms
- Develop professional communication, problem-solving and conflict-resolution skills
- Gain experience responding to listener, partner and community enquiries
- Learn how to manage feedback, complaints and service requests appropriately
- Build experience supporting competitions, promotions and community events
- Improve your organisation, record-keeping and administrative skills
- Work collaboratively with DovaFM teams across multiple brands and departments
- Gain experience representing a professional media and entertainment organisation
- Flexible remote scheduling around work, study and other commitments
- Receive a reference or statement of service following satisfactory participation
- Potential progression into administration, partnerships, community engagement or team leadership roles